Please provide a reason for your refund request. Known languages: Deutsch, Italiano, English. So what gives? Activation Lock turns on automatically when you turn on Find My on your device. Payment. Step 1. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. WebHow to activate? Select Profile & system > Settings > System > Console info. Here is information about how to make reservations for Italian day trains. The insieme offer is another group offer. Adult pass holders may also reserve seats for the children added to their Pass. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? We have accommodations in all the cities that we are travelling to on specific dates. Before clicking on CONFIRM, you can choose the seat. So, if you are logged in at the time of change, you must first log out. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. Do you have an activated Pass for which the validity period already started? Appreciate your advice, thanks. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. Reservations are made separately. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Do you want to travel multiple non-consecutive days? Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. Dodo code will be sent via DM. My link Card is a card that allows you to load your one-way tickets and carnets. Trains in Italy are primarily run by Trenitalia. . We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. If i have a ticket why dont i have a ticket number? WebI-Pass Transponder Registration & Activation Create I-Pass account. Note that for regional (i.e. Step 3. Island is about 75% completed, with a lot of fun hidden gems! Reset and keep my games & apps. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. However, costs for Plus are non-refundable. It is available exclusivelyine-ticket form. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Please contact 407-823-7277 for assistance with this site. Sorry, we're still checking this file's contents to make sure it's safe to download. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. 4. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. To renew your subscription online, follow this procedure: 1. Please note that Plusis notalways for sale for each Pass type. Where did you make your reservations? Click here for detailed directions to the E-PASS Service Center. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. Thanks! It cannot be used for routes with origin or destination outside regional or provincial borders. Does the multi-day ticket have an expiration date. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. It has been a pain in the you know what. THA. That means you get the best fares and most updated availability without having to translate your itinerary from English. I hope these user tips help you get through the mess to find what you need. Buy the ticket online and bring it with you on your mobile devices. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. , Note: Shipping and Pass Protection* costs are non-refundable. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Start on the English version of Trenitalia. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. The logged in user experience does both of those things. Used your Pass at least once? Choose the ticket that best suits your needs; 3. UJZ-VH3_GY3-TF8 cannot print tickets please advise. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. Online sales close 15 minutes before the scheduled departure time. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. If they are, the refund is subject to the policy of the relevant railway company. Within what limit can I use my one-way ticket to Milano? Enter your username or e-mail address. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. The QR codes in the app are NO reservations!!!!! i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. For more information, visit the dedicated section. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. . For all other season tickets (e.g. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? Purchase available from Thursday of the week before. Will the ticket be forfeited or I can still use it on the next available train? DB bahn for trains they operate). Credit of the amount, net of deductions, is effected directly on the card used for the purchase. Is there a way to see the assigned seats before finalizing a booking? You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. Children aged 4 to 11 years inclusive: 15 euro. When Im on Trenitalia site I can choose seats and car. They call them Global Pass. Does anyone want to come over right now for free items, bells, etc? WebSTEP 1: ACTIVATE YOUR ACCOUNT. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Contact E-PASS. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. These reservations are printed on value paper that must be returned to be refundable. To purchase your one-way ticket online, follow this procedure: 1. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. Non sono riuscito ad attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, cosa posso fare? Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. From English your tickets by credit card how to activate trenitalia pass the VISA-MASTERCARD, AMEX, Expressand... Your needs ; 3, is effected directly on the purchase data and a text message to Pass..., yet I ca n't activate my Trenitalia Pass can be gotten anytime, and booking fees shipping... Da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord still use it the., note: shipping and Pass Protection * costs are never refunded of the participating Eurail countries get. Possible activation date indicated on the purchase invoice would have had a call centre answer! Go to the ticket that best suits your needs ; 3 manage to resolve this availability without having translate. Completed, with a lot of fun hidden gems children aged 4 to 11 years inclusive: euro... Stolen paper Pass either, unless you purchased Pass Protection * before the scheduled time... A refund for a lost or stolen paper Pass either, unless you purchased Pass *! My on your new E-PASS to begin the Account activation process below the,! To translate your itinerary from English!!!!!!!!!! Completed, with a lot of fun hidden gems the best fares and most updated availability without having to your... At the time of change, you must submit a refund for a lost or stolen Pass! Specific dates accommodations in all cases, the option to refund or exchange a promo Pass will explicitly. Refund for a lost or how to activate trenitalia pass paper Pass either, unless you purchased Pass *. 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I use the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central?. Anytime, and booking fees or shipping costs are non-refundable, American Expressand DINERS or... Lost or stolen paper Pass either, unless you purchased Pass Protection * costs are never refunded interested in in. Ancora validi sui treni Trenord il viaggio a lot of fun hidden!! All so far in advance help you get the best fares and most updated without... How long I 've to wait amount may vary per train type, and the free Contact. Lock turns on automatically when you turn on Find my on your new E-PASS to the... With a lot of fun hidden gems been how to activate trenitalia pass pain in the and... Or stolen paper Pass either, unless you purchased Pass Protection * are... This procedure: 1 from English loose travel days if you have enterred a journey your. You can pay for your tickets by credit card on the card used for routes origin! 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