Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. A purchase invoice is not required, but helps to determine the actual time of device purchase. Standard Warranty claim lead time is 10 working days. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. An NBD replacement service allows for a next business day shipment of a replacement device. Does Synology provide warranty for software/firmware bundled with NAS? Check Standard Warranty. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The system is processing. Check your email A 6-digit verification code was sent to . The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. The table below provides you an overview of the current support status of all our products and accessories. #server, #servers, #servers-general-discussion, #service. How do I make a warranty claim for my Synology product. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. 3.4.2 Extended Warranty Plus Service. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. No, your warranty continues from the original date of purchase. The total cost will be confirmed during the registration process. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. 3.6 Disclaimer of Warranties. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. On April 7th, Synology announced a new service called Extended Warranty Plus. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Extended Warranty Plus is available starting today in select European countries and North America. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Slide to complete the puzzle . Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Rely on up to five years of Synology-certified support.2. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. 3.4.1 General Replacement Service. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. If unit is covered under hardware SLA, warranty lead time will be 1 working day. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Enjoy our services! 5.1 Proprietary Rights. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. If you encounter any problems with the software/firmware, please contact our Technical Support. Should users need to expand the overall capacity of their RS1619xs+, the optional . Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. If you didn't receive the code, please check your spam folder. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Continue to complete the settings now. For more details, please visit LIMITED PRODUCT WARRANTY. Product Warranty: Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. For laptops, press Fn + Esc. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. You will need to present the receipt or invoice as proof of purchase. 5.2 Assignment. Generally Available: The product is still in production and available through retail channels or partners. Export Administration Regulations. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. 5.9 Entire Agreement. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Start Claim Check Status Check the status of an existing warranty claim. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. News, discussion, and community support for Synology devices, Press J to jump to the feed. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Generally Available: The product is still in production and available through retail channels or partners. Synology's Limited Product Warranty applies to the extended warranty period. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Copyright 2023 Synology Inc. All rights reserved. The fan will come off when the power cord is unplugged. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Timing A strong password helps prevent unauthorized access to your Synology Account. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). PO BOX 242534 , Dubai. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Miss-handled, physically damaged or burned products are not covered under warranty. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Create an account to follow your favorite communities and start taking part in conversations. Just check the logs of the Synology NAS. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Khalid Bin Waleed Street, Bur Dubai. Reach Out to Us Get technical support or send us an inquiry. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Synology warranty extension services for UAE. Find the add-on packages available in Package Center. Starting from issue diagnostics, Synology will work with you along the way to help. I bought this NAS from another country, Can I contact any local distributor for warranty? News, discussion, and community support for Synology devices, Press J to jump to the feed. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Would not that depend on your purchase date which synology cannot possibly know? If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Product Registration and Extended Warranty. You can estimate your units manufacturing date yourself by the serial number specified on your product. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 3.4 Return. Watch the entire Synology 2023 annual event below. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. For Consumer models, NBD contract can be bought even after device failure. All Synology Channel products are sold with 1 year remote support. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Limited: Only security updates will be provided. However you can do a CSI. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Drives found physically damaged or miss handled will be rejected by Synology. Verification code. Product Warranty: 5.6 Attorneys' Fees. The third and fourth digits indicate the year your unit was manufactured, while the . Find the spare parts of your Synology product. Please create a password for your Synology Account first. How to I check if it is still under warranty? The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. The table below provides you an overview of the current support status of all our products and accessories. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product.

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